Eat Wag Love Pet Club Terms & Conditions

Last updated: 22 September 2026

Welcome to the Eat Wag Love Pet Club (“Pet Club”).

The Pet Club is a free membership and rewards program operated through EatWagLove.com. Members can create pet profiles, participate in eligible activities, earn or purchase Pet Club Treats, and redeem Treats for available rewards.

These Terms & Conditions (“Terms”) explain how the Pet Club operates and the rights and responsibilities of members.

By creating a Pet Club account, earning or purchasing Treats, entering a promotion or redeeming a reward, you agree to these Terms.

1. Pet Club Membership

Membership of the Eat Wag Love Pet Club is free.

There is no membership fee and no requirement to purchase Treats or make any purchase in order to maintain a standard Pet Club membership.

Members may earn Treats by participating in eligible Pet Club activities. Members may also have the option to purchase additional Treats through our Treat Top-Up service.

You must provide accurate information when creating and maintaining your account.

Unless otherwise stated, membership is intended for individuals aged 18 years or over. One person may not create multiple accounts for the purpose of obtaining additional Treats, entries, rewards or promotional benefits.

We reserve the right to suspend or close accounts reasonably believed to involve fraud, abuse, manipulation, duplicate accounts or other misuse of the Pet Club.

2. Pet Club Treats

“Treats” are the rewards currency used within the Eat Wag Love Pet Club.

Treats may be:

• earned through eligible Pet Club activities;
• awarded as part of promotions or bonuses;
• purchased through Treat Top-Ups; or
• credited by Eat Wag Love at its discretion.

Treats are not money, cryptocurrency, stored monetary value or a bank balance. Except where required by law, Treats cannot be exchanged for cash, transferred between members or sold to another person.

The number of Treats required for a particular reward will be displayed before redemption.

We may introduce new ways to earn or redeem Treats and may discontinue or change activities and rewards from time to time.

Where a material change would adversely affect existing Treat balances or redemption rights, we will endeavour to provide reasonable notice and an opportunity to use affected Treats, where practical.

3. Earning Treats

Members may earn Treats for completing eligible activities displayed by the Pet Club.

These may include activities such as completing a pet profile, participating in quizzes or challenges, referring eligible new members, completing promotional activities or participating in other Pet Club features.

Each activity may have its own conditions, limits and Treat value.

Eat Wag Love may decline, reverse or remove Treats where they were obtained through error, duplicate activity, automated activity, manipulation, fraud or conduct contrary to these Terms.

4. Treat Top-Ups

Members may choose to purchase additional Treats.

The number of Treats and the total purchase price will be clearly displayed before payment is completed.

Purchasing Treats is optional and is not required to be a Pet Club member.

Purchased Treats are credited to the member’s account following successful payment processing.

Except where required under applicable consumer law, Treat Top-Up purchases are generally not refundable once the Treats have been used or redeemed.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

5. Rewards

Available rewards and the number of Treats required to redeem them are displayed on the Pet Club Rewards page.

Rewards may include:

• hotel and accommodation rewards;
• restaurant and dining rewards;
• gift cards;
• prize-draw entries;
• promotional experiences; and
• other products, services or benefits.

The range of rewards may change over time.

A reward displayed today is not guaranteed to remain available indefinitely. Rewards may be subject to availability, geographical restrictions, expiry dates, participating providers and individual reward conditions.

Any important restrictions applicable to a reward will be displayed or made available before redemption.

6. Third-Party Rewards

Some Pet Club rewards are supplied, fulfilled, booked or administered by independent third-party providers.

Eat Wag Love does not own or operate hotels, restaurants, airlines or other third-party businesses participating in these rewards unless expressly stated otherwise.

Third-party providers may have their own:

• terms and conditions;
• availability;
• booking requirements;
• blackout dates;
• geographical restrictions;
• expiry dates;
• cancellation policies; and
• eligibility requirements.

Members should review the applicable provider terms before confirming a redemption or booking.

Some third-party rewards are fulfilled using promotional inventory made available by participating providers. This inventory may differ from the provider’s ordinary retail availability. The fact that a hotel, room or travel date is available through another booking website does not necessarily mean that it will be available through a Pet Club promotional reward.

Where required by law, Eat Wag Love will assist members with legitimate issues relating to rewards offered through the Pet Club. Nothing in these Terms removes any rights a member may have under applicable consumer law.

7. Hotel and Travel Rewards

Hotel and travel rewards are promotional accommodation benefits provided through participating third-party travel reward providers. They are not equivalent to purchasing an unrestricted hotel booking.

Travel rewards generally use promotional accommodation inventory. Participating destinations, properties, room types and available travel dates vary and may change.

Members should expect to be flexible with their preferred hotel, destination and travel dates. Availability may be more limited during weekends, peak travel periods, major holidays, special events and other high-demand periods.

A hotel or room being available through the hotel’s own website or another travel booking service does not mean that the same accommodation will necessarily be available through a promotional reward.

Participating destinations, properties and availability vary.

Unless expressly included in the reward, members may be responsible for:

• hotel or government taxes;
• resort or property fees;
• booking or reservation charges;
• transportation;
• meals;
• upgrades;
• additional guests;
• incidental expenses; and
• other costs not expressly included in the reward.

Any mandatory charges known to apply to a particular offer will be disclosed as clearly as reasonably practicable before the member commits to the redemption or booking. 

Members are responsible for checking the full booking conditions before confirming travel.

Individual travel rewards may also include advance-booking requirements, minimum distance-from-destination requirements, restrictions concerning group or overlapping bookings, activation or travel deadlines, and restrictions on changes or cancellations after travel dates have been confirmed.

The specific conditions applicable to a travel reward will be made available before or during redemption and should be reviewed before the member activates or confirms the reward.

Travel arrangements, flights, passports, visas, travel insurance and transportation are not included unless specifically stated.

8. Restaurant Rewards

Restaurant rewards are currently available only in participating locations within the United States, unless otherwise stated.

Participating restaurants, locations and redemption conditions may change.

Individual restaurant rewards may have minimum-spend requirements, exclusions, expiry dates or other conditions imposed by the reward provider.

Applicable conditions will be made available before or as part of redemption.

9. Gift Cards

Gift cards may be issued electronically and may be subject to the issuing retailer’s own terms and conditions.

Availability may vary by country.

Where possible, Eat Wag Love may provide a gift card appropriate to the member’s country, but availability of a particular retailer, currency or denomination is not guaranteed unless specifically stated in the reward description.

10. Prize Draws and Competitions

From time to time, members may be able to use Treats to obtain entries into prize draws, competitions or promotional events.

Each draw or competition may have separate promotional terms, including eligibility requirements, opening and closing dates, maximum entries, prize details and winner-selection procedures.

Those specific promotional terms form part of these Terms for the applicable promotion.

Using Treats for an entry does not guarantee that a member will win.

Where a promotion is subject to permits, registrations or other legal requirements in a particular jurisdiction, participation may be restricted accordingly.

11. Availability of Rewards

We want members to receive genuine value from the Pet Club. However, rewards are subject to availability.

If a reward cannot be supplied after it has been redeemed, we will:

• restore the Treats used for the redemption;
• offer a comparable replacement reward; or
• provide another appropriate remedy.

We will not knowingly advertise a reward that we do not reasonably expect to be capable of being supplied.

12. Treat Expiry

Treats do not currently expire while a member’s Pet Club account remains active and in good standing.

If Eat Wag Love introduces an expiry policy in the future, we will provide clear advance notice before the change applies to existing Treat balances, subject to applicable law.

13. Changes to Treat Values and Rewards

The Pet Club will evolve and new rewards will be added over time.

From time to time, we may change:

• the number of Treats awarded for future activities;
• the number of Treats required for future reward redemptions;
• available rewards;
• participating reward providers; and
• other Pet Club features.

We will not retrospectively remove Treats from a member’s valid balance simply because an earning rate subsequently changes.

For material changes that significantly affect existing members, we will endeavour to provide reasonable notice.

14. Referrals and Promotional Activities

Referral Treats or bonuses may be subject to additional conditions.

Self-referrals, duplicate accounts, fictitious accounts, automated registrations or other attempts to artificially generate Treats are prohibited.

Eat Wag Love may withhold or reverse Treats reasonably determined to have resulted from misuse.

15. Account Security

Members are responsible for maintaining the confidentiality of their account credentials.

Please contact Eat Wag Love promptly if you believe your account has been accessed without permission.

Eat Wag Love will never ask you to provide your password by email or social media message.

16. Personal Information and Privacy

We collect and use personal information in connection with operating the Pet Club, managing accounts, processing rewards, communicating with members and providing Pet Club services.

Our handling of personal information is explained separately in the Eat Wag Love Privacy Policy.

Where information needs to be provided to a third-party reward provider to fulfil a reward, members will be informed as appropriate.

17. Marketing Communications

Members may receive service communications necessary to operate their Pet Club account, including communications concerning Treats, redemptions, account security and important program changes.

Promotional or marketing communications will be managed in accordance with applicable law and our communication preferences and unsubscribe processes.

18. Closing Your Account

Members may request closure of their Pet Club account.

Before closing an account, members should use any Treats or rewards they wish to retain, subject to applicable law.

Account closure may result in the loss of unused promotional or earned Treats once the closure has been completed.

Different rights may apply to purchased Treats where required by consumer law.

19. Suspension or Termination

Eat Wag Love may suspend or terminate membership where there are reasonable grounds to believe a member has:

• committed fraud;
• deliberately abused the rewards system;
• created duplicate or fictitious accounts;
• manipulated Treat earning or redemptions;
• attempted unauthorised access to the service; or
• materially breached these Terms.

We will act reasonably when exercising these rights.

20. Website and Service Availability

We aim to keep the Pet Club available and functioning reliably but cannot guarantee uninterrupted access.

Temporary interruptions may occur because of maintenance, technical problems, third-party systems or circumstances beyond our reasonable control.

Where a technical error incorrectly affects a member’s Treat balance or redemption, we will endeavour to investigate and correct the account.

21. Liability and Consumer Rights

Nothing in these Terms is intended to exclude, restrict or modify any right, guarantee, warranty or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

To the extent permitted by law, Eat Wag Love is not responsible for losses resulting from circumstances outside our reasonable control or from a member’s failure to comply with third-party booking or reward conditions.

Any limitation of liability in these Terms applies only to the extent permitted by law.

22. Changes to These Terms

We may update these Terms as the Pet Club develops, including when we add new features, rewards or providers or where changes are required for legal or operational reasons.

Material changes affecting members will be communicated reasonably, which may include notification through the website, member dashboard or email.

The current version and date of these Terms will always be published on EatWagLove.com.

23. Governing Law

These Terms are governed by the laws applicable in Victoria, Australia, subject to any mandatory rights a member has under the laws applicable in their jurisdiction.

Nothing in this section limits rights that cannot lawfully be excluded.

24. Contact Us

We want the Pet Club to be straightforward and transparent. If you have a question about your Treats, a reward, a payment or these Terms, please contact us.

Eat Wag Love Pet Club
EatWagLove.com
Email: support@eatwaglove.com

We will endeavour to investigate legitimate member enquiries and resolve problems fairly.